0:00So the secret to small talk isn't really about what you say, it's about making the other person feel heard.

0:07You ask a simple question, like "how's your day going?" and then you really listen to the answer.

0:14Most people don't actually listen — they're already thinking about what they're going to say next.

0:21The trick is to be genuinely curious about the other person.

0:28People can tell when you're faking it.

0:35And if you don't have anything to say, it's okay to just sit in silence for a moment.

0:42Silence isn't awkward — it's human.